TimePlus

For time-based plans, time-plus information like unused hours from previous month, unused hours to be brought forward to next month will also be indicated.

Account Number

Here is your unique PacNet account number that allows us to quickly identify and act upon your queries or service requests.

Invoice Number

This is your invoice number which may be required when making a bill payment.

Invoice Date

This is the statement date.

Due Date

The due date is usually one month from invoice date. Any overdued charges will, however, have to be paid immediately to avoid service disruption.

Previous Balance

This is the amount outstanding in your previous balance.

Payment Received

Payments made on / before 30th of the month will be reflected here.

Adjustments

Miscellaneous adjustments (example: credit notes) to the current invoice will be shown in the "Adjustments" column.

Current Charges

This is the total billed amount for the current billing period including subscriptions, one-time charges and usage charges.

Contact Information

Contact us via phone or email for any billing, technical or general queries pertaining to your Pacific Internet account. Our prompt and friendly service professionals will be glad to assist you.

Payment Balance

Your previous account balance, bill adjustments, date and mode of your payments made on/before 30th of the month will be shown.

Access Plan

Here, you’ll find the one-time charges (example: activation fees), subscription charges for your access plan and any value services, additional Internet usage for the month (applicable for time-based and volume-based plans). The name of the access plan that you're currently subscribed will be in bold. Discounts that you currently enjoy will also be indicated.

Userid

Your bill charges are presented by user account. This is particularly helpful for accounts with more than one subscription, whereby a subtotal will be computed for each userid.

Promotional Offers

Check out the latest offers and perks, especially for you!

Payment Slip

To facilitate the cheque clearing process, please enclose the payment slip when making a cheque payment to Pacific Internet.

Subtotal before GST

This is the subtotal amount of current charges for your account. Except for roaming charges, all other charges are subject to GST.

Total Charges for This Invoice

Shows the total charges for this invoice, inclusive of GST.

Please Pay

You’ll see your total outstanding amount, taking into account any credit or debit balance brought forward from previous bill. If there is a credit balance (CR), no payment will be required and the amount will be offset in your subsequent bills. To avoid service disruption, overdued charges will have to be settled immediately.

Payment Information for Current Invoice

For customers paying by credit card or bank GIRO, the last four digits of the bank account number and next payment deduction date will be stated.

Roaming Charges

You’ll see a summary of your total roaming usage hours and charges incurred for each roaming destination during the current month. Dial-in usage charges and total number of roaming log-ins will also be summarized for your reference.

Payment Update Information

As payments made after 30th of the month may not be reflected in the current invoice, here’s an URL for you to access your Online Account Statement for viewing of the latest account balance.